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Security during the booking

We care for the security of your credit card information, operating with strict procedures in the storage and admission of your information. Your credit card information is stored in the Filcoo database until after your departure from your hotel.

Filcoo Guarantee

Filcoo guarantees that you have complete confidence while booking with us. We use the latest Secure Sockets Security protocols, encrypting all your personal details. Your information is then held in our secure databases, which is held in a server 100% safe plus.

FAQ

Information needed by Filcoo?
Why Filcoo needs my contact information?
When will Filcoo collect my information?
How can I avoid newsletters, special offers and deals?

Information needed by Filcoo?

We will need to know your name, address and email address. Credit or debit card number, expiry date and telephone number.

Why Filcoo needs my contact information?

If a situation arises when the Hotel representatives or ourselves need to contact you regarding your reservation.

When will filcoo collect my information?

You will need to provide Filcoo with your personal information when completing your first booking, when submitting a destination guide, a hotel review or when contacting us by e-mail.

How can I avoid newsletters, special offers and deals?

When booking for the first time, after entering your personal information you will have the option to select a box. By selecting this box you are opting never to receive Filcoo comunication, including free/discounted booking opportunities, smart deals and offers.

Information distribution

We will only divulge personal information to third parties for the purposes of completing your booking through us or with your consent. We reserve the right to disclose your personal information to certain permitted third parties such as members of our own group, trusted partners and our own professional advisers.

We never reveal information about guests to any other person or organisation without their consent unless we are legally required to do so.

Sale of business

If our business is sold or integrated with another business, your details will be passed on to the new owners of the business so that they can continue to offer the services currently offered by us.

Links

Any external links from our web site are provided for convenience and purely informational purposes. While we try to find sites that are of value to you, we cannot be held responsible for any content, political views or endorsements that may be found in any of our external links.